Orienting the student
- The layout of the facility – ensure they understand key landmarks particularly if the facility is large or spread out
- Who’s who – who are they key people and what are their roles
- Location of staff services – bathrooms, tea rooms, personal storage, public transport, parking, bike storage
- Professional standards – dress codes, identification, how to address clients/patients, how to address staff
- The telephone system – how to use it, how to answer it, how to take enquires, how to transfer calls, how to document and pass on messages
- Internet access, use of social media, use of personal mobile phones/devices
- Record keeping – what and how will they contribute, if at all to record keeping
- Patient / staff confidentiality (see Confidentiality template)
- Culture – models of care, service philosophy, customer service approaches, staff interaction, client advocacy
- Provide copies of required checks such as Working with Children and immunisation status.
You may wish to develop a short checklist for student placements. It may also be helpful to develop a short form for the student to sign to state they understand their expectations particularly around privacy and professional standards. See Templates for downloadable templates to use.