Generalised Approaches and Skills

Orienting the student

It is important that the student feels as comfortable as possible as early as possible in their placement. Ensure you orient them to (see Orientation Checklist and Orientation Handbook templates):

  • The layout of the facility – ensure they understand key landmarks particularly if the facility is large or spread out
  • Who’s who – who are they key people and what are their roles
  • Location of staff services – bathrooms, tea rooms, personal storage, public transport, parking, bike storage
  • Professional standards – dress codes, identification, how to address clients/patients, how to address staff
  • The telephone system – how to use it, how to answer it, how to take enquires, how to transfer calls, how to document and pass on messages
  • Internet access, use of social media, use of personal mobile phones/devices
  • Record keeping – what and how will they contribute, if at all to record keeping
  • Patient / staff confidentiality (see Confidentiality template)
  • Culture – models of care, service philosophy, customer service approaches, staff interaction, client advocacy
  • Provide copies of required checks such as Working with Children and immunisation status.

You may wish to develop a short checklist for student placements. It may also be helpful to develop a short form for the student to sign to state they understand their expectations particularly around privacy and professional standards. See Templates for downloadable templates to use.